432clinics onboarded in 8 monthsZero-tolerance behavioural boundaries and anti-overpromise safeguards for medical AI.0101 · AI Agent↗432 clinics across Taiwan and Japan in 8 monthsLed the medical AI assistant from 0 to 1 to SaaS monetization, expanding into both Taiwan and Japan markets.AI Product DesignPrompt DesignHuman-in-the-LoopInsidePrompt Strategy: Established rigorous medical conversation boundaries to ensure zero clinical misinformationHuman-in-the-Loop (HITL): Designed a seamless human handoff interface in LINE, lowering clinic adoption frictionAI QA Ops: Built an eight-category test framework for stable, reproducible AI output432clinics onboarded80%repetitive message interception120M+peak monthly token consumption0202 · Localization↗From 0 to 1 cross-border launchMVP validation and localization design for the Japanese market. Established design standards through deep cross-cultural field research, successfully completing PoC validation with the first 16 Japanese clinics.Localization DesignUX ResearchCross-Border ProductInsideCross-Cultural UX Research: On-site field research in Japan to deconstruct Taiwan–Japan healthcare differences and converge on core early-market pain pointsMVP Validation Strategy: Defined 6 localization UI/UX standards to rapidly test market fit with a minimum-viable approachB2B Sales Enablement: Built a one-click demo tool, empowering the sales team to efficiently acquire the first batch of test clients16early seed clinics60%core booking-intent recognition3,000+real patient interactions0303 · Platform↗Adopted by 2,000+ clinics, winner of two international design awardsLed the team in expanding a single booking feature into an All-in-One operations SaaS architecture supporting large-scale healthcare systemsInformation ArchitectureComplex System DesignPlatform DesignInsideIA Restructuring: Reshaped fragmented paper and spreadsheet workflows into a calendar-centric resource allocation systemComplex Workflow Design: Transformed extremely complex backend medical scheduling logic into an intuitive frontline operations loopDesign Lead: Led the expansion of the platform's underlying architecture, seamlessly extending into patient membership management and long-term care tracking modules2,000+clinics adopted44M+automated patient remindersTop 2international design awards (G-Mark & Golden Pin)40 → 16 hourscross-team delivery cycleAI collaboration inside the design system — one source of truth for the team.0404 · Design System↗Cutting delivery cycles from 40 hours to 16AI-driven design system and DesignOps. As Product Owner, unified Figma, Storybook, and frontend code into a single source of truth shared by design, engineering, and AIDesign SystemDesignOpsAI-Assisted WorkflowInsideDesignOps: Established a Single Source of Truth, breaking down silos between design and engineeringAI-Assisted Workflow: Empowered designers to raise AI-assisted PRs and directly maintain the component library for semi-automated releasesTwo-Tier UI Review: Introduced Chromatic visual diffing and environment previews to ensure 100% zero-regression incremental migration-60%cross-team delivery timeEliminated 3duplicate dev steps40+enterprise-grade core components0 → 10design team, built from scratchA five-pillar growth framework and cross-team AI enablement.0505 · Leadership↗Scaling the team from 0 to 10Building DesignOps operations and an AI enablement system. Turned tacit individual experience into highly reusable, standardized processes to maximize the design team's output and collaboration efficiencyLeadershipTeam BuildingMentorshipInsideDesignOps: Built a Design Workspace, systematizing scattered practical experience into a searchable, transferable SOP knowledge baseMentorship: Introduced a 1:1 quarterly growth framework to help members break through career blockers and build independent design judgment and business thinkingCross-Functional AI Enablement: Led Product Workspace training and virtual clinic competitions, guiding product and engineering teams to apply AI to real UX optimization0 → 10team scaling5-Dimensioncareer growth framework3-YearAI enablement program0606 · About↗B2B SaaS Product Design ExpertTurning ambiguous business requirements into scalable, enterprise-grade productsProduct StrategyCross-Functional CollaborationSystems ThinkingInsideProductization & Scaling: Focused on deconstructing extremely complex (e.g., healthcare) multi-role business logic to build highly scalable SaaS productsAgile Go-to-Market: Hands-on experience with 0-to-1 MVP validation and product launches across Taiwan–Japan cross-border marketsDesignOps & AI: Unified design and engineering language, introduced AI-assisted workflows, cutting cross-team delivery cycles by 60%8 Years Product DesignHealthcare B2B SaaSComplex IA & WorkflowsCross-Market (TW / JP)
