0101 · AI Agent↗011.Talk AI AgentEnabling clinics to safely entrust frontline patient communication to AIInsideBehavioral Standards: Defined medical conversational AI rules from 0 to 1; authored Global Prompt standards for zero clinical misinformationHuman-in-the-Loop: Designed in-context "human handoff" signals and chat toggles in LINE so staff can intervene seamlesslyStructured QA Loop: Partnered with QA to build a 13-category test suite, turning non-deterministic chats into reproducible QA workflowsFlagship Product87.7%–94.1% Accuracy80%+ Repetitive Inquiries Filtered120+ Mins Saved Daily0202 · Localization↗02Localization, Below the SurfaceBringing healthcare SaaS into the Japanese medical marketInsideField Research: Conducted on-site clinic research in Japan, restructuring cross-language interview frameworks to uncover cultural nuances6 Localization Standards: Established standards for AI conversational tone (emoji toggle), Japanese typography, and multi-channel CRMInternal Tooling: Designed the "AI Widget Style Editor" (with WCAG AA guardrails), enabling sales to demo live on clients' sites in 1 clickMarket Flagship6 Localization StandardsInternal ToolCross-Border Collaboration0303 · Platform↗031.Talk Clinic Operations PlatformScaling from self-pay appointment booking into an all-in-one clinic operations platformInsideIA Restructuring: Centralized fragmented paper/spreadsheet workflows into a calendar-centric resource allocation architectureOperational Closed Loop: Transformed complex backend scheduling rules into intuitive clinician dispatch and patient booking workflowsPlatform Scalability: As Design Lead, guided the team to scale the architecture into member management and longitudinal care trackingAdopted by 2,000+ Clinics44M+ Reminders SentGood Design Award 2024Golden Pin Design Award 20250404 · Design System↗04Design System × StorybookAligning Figma, Storybook, production code, and AI under one shared languageInsideSingle Source of Truth: As Product Owner, established Storybook as the shared source across Figma, code, and AI generationTwo-Tier Review: Implemented Chromatic visual diffs and Preview Link context review for zero-regression incremental migrationAI-Assisted Ops: Empowered designers to maintain component libraries via AI-assisted PRs, cutting handoff cycles from 5 to 2 daysHandoff Reduced 5d → 2dEliminated 3 Duplicate Steps40+ Core ComponentsServing 11 Team Members0505 · Leadership↗05LeadershipTurning scattered experience into a team's shared languageInsideTeam Operating System: Built Design Workspace, turning tacit individual practices into searchable, transferable SOPs and knowledge bases5-Dimension Growth: Established a 1:1 quarterly growth framework to help members deconstruct blockers and build design judgmentCross-Functional & AI Ops: Drove Product Workspace, a 3-year AI enablement program, and virtual clinic competitions to optimize UXTeam Scaling 0 → 105-Dimension Growth System3-Year AI EnablementCross-Functional Ops0606 · About↗06About MeTurning complex healthcare environments into usable, handoff-ready, and sustainable product experiencesInsideVertical Expertise: 8 years of product design specializing in healthcare tech and B2B SaaS for multi-role, complex workflow systemsDesign Philosophy: Guided by "say less rather than say it wrong" and "designing myself out of the process" to balance clinical rigor and usabilitySystematic Problem Solving: Translating ambiguous contexts into robust architectures and specs that scale with products and teams8 Years Product DesignHealthcare B2B SaaSComplex IA & WorkflowsCross-Market (TW / JP)
