A Product Designer specializing in AI-driven experiences.

Inside

• Prompt Strategy: Established rigorous medical conversation boundaries to ensure zero clinical misinformation
• Human-in-the-Loop (HITL): Designed a seamless human handoff interface in LINE, lowering clinic adoption friction
• AI QA Ops: Built a 13-category test framework for stable, reproducible AI output

400+ Active Clinics80% Repetitive Message Interception120M+ Peak Monthly Token Consumption

Inside

• Cross-Cultural UX Research: On-site field research in Japan to deconstruct Taiwan–Japan healthcare differences and converge on core early-market pain points
• MVP Validation Strategy: Defined 6 localization UI/UX standards to rapidly test market fit with a minimum-viable approach
• B2B Sales Enablement: Built a one-click demo tool, empowering the sales team to efficiently acquire the first batch of test clients

16 Early Seed Clinics60% Core Booking-Intent Recognition3,000+ Real Patient Interactions

Inside

• IA Restructuring: Reshaped fragmented paper and spreadsheet workflows into a calendar-centric resource allocation system
• Complex Workflow Design: Transformed extremely complex backend medical scheduling logic into an intuitive frontline operations loop
• Design Lead: Led the expansion of the platform's underlying architecture, seamlessly extending into patient membership management and long-term care tracking modules

2,000+ Clinics Adopted44M+ Automated Patient RemindersTop 2 International Design Awards (G-Mark & Golden Pin)

Inside

• DesignOps: Established a Single Source of Truth, breaking down silos between design and engineering
• AI-Assisted Workflow: Empowered designers to raise AI-assisted PRs and directly maintain the component library for semi-automated releases
• Two-Tier UI Review: Introduced Chromatic visual diffing and environment previews to ensure 100% zero-regression incremental migration

-60% Cross-Team Delivery TimeEliminated 3 Duplicate Dev Steps40+ Enterprise-Grade Core Components

Inside

• DesignOps: Built a Design Workspace, systematizing scattered practical experience into a searchable, transferable SOP knowledge base
• Mentorship: Introduced a 1:1 quarterly growth framework to help members break through career blockers and build independent design judgment and business thinking
• Cross-Functional AI Enablement: Led Product Workspace training and virtual clinic competitions, guiding product and engineering teams to apply AI to real UX optimization

0 → 10 Team Scaling5-Dimension Career Growth Framework3-Year AI Enablement Program